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16px;margin-bottom:18px}.ticket-owner span{color:#64748b}.thread-messages{display:grid;grid-gap:14px;gap:14px;margin:18px 0}.thread-messages article{width:min(78%,760px);border-radius:18px;padding:16px 18px;background:#fff;border:1px solid #dce4ec}.thread-messages article.support-message{margin-left:auto;background:#f0fdfa;border-color:#99f6e4}.thread-messages article header{display:flex;gap:10px;align-items:center}.thread-avatar{display:grid;place-items:center;width:37px;height:37px;border-radius:12px;background:#e2e8f0;color:#475569;font-weight:900}.support-message .thread-avatar{background:#0f766e;color:white}.thread-messages header strong,.thread-messages header time{display:block}.thread-messages header time{font-size:.72rem;color:#94a3b8;margin-top:2px}.thread-messages p{white-space:pre-wrap;line-height:1.95;margin:13px 0 0;color:#273449}.thread-reply{background:#fff;border:1px solid #dce4ec;border-radius:18px;padding:20px;margin-top:20px}.thread-reply textarea{resize:vertical}.thread-reply>div{display:flex;align-items:center;justify-content:space-between;gap:16px;margin-top:10px}.thread-reply small{color:#64748b}.ticket-closed-note{text-align:center;padding:18px;background:#f1f5f9;border-radius:14px;color:#64748b;margin-top:20px}@media (max-width:800px){.thread-header,.tickets-header{flex-direction:column}.thread-header .ticket-secondary,.tickets-header .ticket-primary{width:100%}.ticket-toolbar{grid-template-columns:1fr}.ticket-card{align-items:flex-start}.ticket-meta{gap:5px}.ticket-meta span,.ticket-meta time{width:100%}.ticket-meta span+span:before,.ticket-meta time:before{display:none}.thread-messages article{width:94%}.thread-reply>div{align-items:stretch;flex-direction:column}.thread-reply button{width:100%}.ticket-owner{flex-wrap:wrap}}